Privacy Policy

Introduction

At The Video Stream Company ("TVSC", "we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video surveillance platform and services.

Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and billing information. This information is necessary to provide our services and communicate with you.

Video Data

We process and store video streams from your connected cameras. This data is stored securely and is only accessible to authorized users within your organization. We do not access, view, or analyze your video content unless explicitly authorized by you for support purposes.

Technical Information

We automatically collect certain technical information including IP addresses, browser types, device information, and usage patterns to improve our services and ensure platform security.

How We Use Your Information

• •Provide, maintain, and improve our video surveillance services
• •Process your transactions and send related information
• •Send technical notices, updates, and security alerts
• •Respond to your comments and questions and provide customer service
• •Monitor and analyze trends, usage, and activities
• •Detect, prevent, and address technical issues and security threats

Data Security

We implement industry-standard security measures to protect your data, including:

• •End-to-end encryption for video streams and data transmission
• •Secure data centers with physical and network security controls
• •Regular security audits and penetration testing
• •Role-based access controls and multi-factor authentication
• •Compliance with GDPR, SOC 2, and ISO 27001 standards

Data Retention

Video data is retained according to your chosen plan's rolling buffer period (24-48 hours for standard plans, custom retention for enterprise). Account information is retained for as long as your account is active. You may request deletion of your data at any time by contacting us.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• •Access and receive a copy of your personal data
• •Correct inaccurate or incomplete information
• •Request deletion of your personal data
• •Object to or restrict processing of your data
• •Data portability

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@thevideostreamcompany.com